1. Premise and validity of the General Conditions of Sale

This sales agreement concerns the online sale by Francesca Dell'Oro, with registered office in Via Boreca 23, 29121 Piacenza (PC) Italy, of the products shown within the internet website www.francescadelloro.it, (see website HERE), according to the procedure therein specified, and to the conditions hereafter reported, which the client must preview and expressly accept before proceeding with order confirmation.

2. Contract parties

- Seller: Francesca Dell'Oro, with registered office in Via Boreca 23, 29121 Piacenza (PC) Italy, VAT: 01610420331, e-mail: info@francescadelloro.it, certified e-mail francescadelloro@pec.it.

- Customer: the counterparty to the sales agreement for which these general contract conditions apply is the consumer, natural or legal person, buying for purposes not attributable to commercial, industrial, artisanal, or professional activity.

3. Contract Language

The language available for finalizing the agreement is Italian.

4. Object and Territorial Scope of Sale

The products shown and made available on the website www.francescadelloro.it are the object of sale, with the characteristics shown in their respective info sheets found on the site, and the delivery of which must occur within the European territory.

5. Prices of sale

The unit prices are expressed in euros, and marked for each product in its respective website page. The products' unit prices are inclusive of VAT tax and any other tax, except where otherwise specified. The total price of all of the products purchased and of delivery costs is automatically calculated by the payment system, and specified within the appropriate website page. The vendor reserves the right to organize promotions with discounts on purchased wares or delivery costs via coupon.

6. Product purchase method

The technical phases to go through in order to finalize the agreement are reported in the website; they must be followed by the Customer, who is obliged to ensure the data they input into the system is correct.

6.1 Selecting products and creating order
In order to make the purchase the customer must select the products they wish to buy by clicking on the designated button, insert data relative to the quantity of product they wish to buy in the designated space, and click on the "Add to cart" button. The chosen products are synthesized in the page "Cart". Should the Customer wish to modify or correct the data input by selecting the product and pressing "Update cart", that is possible as long as the order hasn't been confirmed yet.

6.2 Authorization for use of personal data, registration data, and specified delivery address
Once the operation of selecting the products the customer wishes to buy has been finalized, they must input their personal data and authorize, through a designated statement, the use and processing of such data for purposes concerning the sales agreement of the aforementioned products. Then they must specify the address to which they intend to receive the product, and proceed to register. In case they're already registered, they will simply need to insert their chosen access data into the website. The data will be treated according to the privacy policy, as best expressed in the aforementioned policy on the website.

6.3 Order shipment and payment
The order form thus created is equivalent to a contract proposal by the customer, and is sent to the seller with its confirmation, given by clicking on the designated icon after accepting the general sales conditions, and after inputting the data for payment through credit card as requested on the website. The payment of products' and shipping cost may be completed as specified in the payment methods section.

6.4 Finalizing the contract
The contract stipulated between Seller and Customer is to be considered finalized once the Seller accepts the order. Such acceptance is communicated to the Customer via a confirmation e-mail for the order itself, with a recap of costs and products ordered, of the specified delivery address, and of the link for shipment tracking.

6.5 Contract execution. Payment
The seller will therefore ship the purchased wares according to what specified in point 7, as soon as they receive the customer's payment, through the procedure specified.

7. Product availability. Replacement consent

Should any product be fully or partially unavailable, the Seller will promptly communicate this to the Customer, always within seven workdays since order reception. The Seller will proceed to reimburse any sums the Customer may have already paid for the unavailable product's value, unless the customer expressly authorizes substitution of the product with another of equivalent or superior value and quality. In any case the Seller will proceed with the shipping of available products and/or substitutive ones, leaving unaltered, in favour of the Customer, the shipping costs resulting from the original order.

8. Exclusion of liability

The seller is not responsible for the failure or delay in execution of the contract if ascribable to extenuating circumstances, fortuitous events, or internet service outage preventing, fully or partially, execution of the agreement within the agreed upon time frame. The seller is not responsible for damage, losses, and costs endured by the Customer in case of failure to execute the contract due to causes not ascribable to them and/or due to unavailability of the product ordered, as the Customer merely has a right to reimbursement of expenses paid. Likewise, the Seller is not responsible for any fraudulent or unlawful use, made by third parties, of credit cards and other payment methods, in the act of paying purchased products. The Seller, as a matter of fact, at no time of the purchase procedure is able to see the Customer's credit card number, which is directly transmitted to the Banking Institution overseeing the service through a safe connection.

9. Customer's Obligations

The Customer commits and is required to, once the "on line" purchase procedure is finalized, print and preserve these general conditions, which they will already have viewed and accepted, as an obligatory step of the process, as well as the specifications of the object of purchase, in order to fully satisfy the condition according to regulations of Codice del Consumo and Legislative Decree 70/2003. The Customer is strictly forbidden from inputting false data, and/or made up data, and/or fictional data, during the registration procedure needed to activate for them the procedure for execution of the current agreement and further related communication; the personal information and e-mail must exclusively coincide with their own personal data, and not third parties, or fictional ones. It is strictly forbidden to make double registrations corresponding to a single person or to insert data from third parties. The Seller reserves the right to legally pursue each abuse and violation, in the interest and protection of customers.

10. Preservation of agreement

A copy of the finalized agreement is preserved by Francesca Dell'Oro in a digital format on the server utilized by her, in accordance with privacy and security standards. The Customer will be able to view the finalized contracts in their personal area on the website, by using their password to login.

11. Right of withdrawal. Disqualification of withdrawal

Any Customer who, for any reason, is dissatisfied with the purchase, has a right of withdrawal from the agreement, without penalty or being required to specify the reasons, within 14 workdays since receiving the goods. The withdrawal will have to be manifested through sending, within the aforementioned 14 days, a registered letter to the following address: Francesca Dell'Oro, Via Boreca 23, 29121 Piacenza (PC) Italy, or an email to the address info@francescadelloro.it, after which, within 48 hours, they will have to send the aforementioned registered letter to confirm their request for withdrawal. Within fourteen days since communication of withdrawal, all of the purchased products will have to be returned to the seller, at the aforementioned address, intact, PERFECTLY PRESERVED, and in their original package, without any defects. Return expenses are to be paid by the Customer. Once the product is received, the Seller will reimburse the entire amount spent by the Customer, including the goods' shipping expenses from Seller to Customer, within 30 days since receiving the returned products. In accordance with art. 55, comma II, lett. c) of Codice del Consumo, right of withdrawal is excluded for products that, due to their own nature and characteristics, risk rapid alteration or deterioration.

12. Lack of conformity

In accordance with Articles 129,130, and 132 of Codice del Consumo, lack of conformity must be reported under penalty of forfeiture within two months since discovery, and, once the defect has been ascertained, the Customer will have the right to his choice between product substitution or a congruous price reduction, or, in the hypotheses specified within Article 130, comma VII of Codice del Consumo, the finalization of the contract with reimbursement of the sums paid. The Customer will have to contact Podere Cittadella soc. agricola nc within the aforementioned time frame at the e-mail address info@francescadelloro.it or phone number +390523340252

13. Complaints

The Customer may file a complaint by sending an e-mail to: info@francescadelloro.it within 3 days since receiving the product, specifying the nature of complaint and including a photo of the product. Should the Seller deem it necessary, the Customer will have to send via courier the goods object of complaint, in order to verify where appropriate. All shall be at the expense of the Seller, who will assess whether or not the complaint is justified, in which case they will immediately substitute the article.

14. Applicable regulations, Jurisdiction, and Competent Court

The sales agreement with Francesca Dell'Oro is considered to be finalized in Italy, and follows Italian regulations. Any controversy related to application, execution, interpretation, and violation of sales agreements stipulated "on line" through the website www.francescadelloro.it is subject to Italian jurisdiction, and a court in the Customer's place of residence or elective domicile shall be considered competent if within the State's territory. In every other case, competence will fall upon the court of Piacenza (PC).